Returns Policy

1. We are under no obligation to accept any returns or provide any replacements. We have sole discretion in deciding whether or not to accept returns
2. We are extremely dedicated at mmshaadishop.com to offering you the best quality in our products and our service. We understand that mistakes are sometimes made and we are here to help remedy those problems
3. If you've received a damaged item, please contact us by email within 2 days of your receipt of the product.  Keep all the packaging as well as the item itself.  When you contact us, we will give you instructions on how to proceed so that we may replace the item as quickly as possible. It's very important that you do not send the item back to us until you have spoken with one of our representatives. We will email you a RETURN FORM to complete
4. If the item you received was not the item you ordered please contact us by email within 2 days of your receipt of the product.  Keep all the packaging as well as the item itself.  When you contact us, we will give you instructions on how to proceed so that we may replace the item as quickly as possible. Please do not send the item back to us until you have spoken with one of our representatives
5. All returns from a given order are done at the same time. Only one Return Form will be sent or accepted for any one order, so please ensure that all returns from that order are reported at the same time
6. We require all items to be returned by Royal Mail in the condition that they were sent in their original packaging and suggest proof of posting is obtained for your records in case the item goes missing.  Some items are non-refundable and this is stated within the product information of each product that this applies to
7. We require all return items below £50 to be returned by Royal Mail recorder delivery and all items above £50 are sent by Royal Mail special delivery
8. We do not take any responsibility for returned items that are not received and request that you contact Royal Mail directly